To ensure a positive shopping experience for all our customers, please familiarize yourself with our policies outlined below. If you have any additional questions or concerns, feel free to contact us via the contact page.
1. Ordering and payment:
- All orders are processed securely through our website.
2. Shipping and Delivery:
- We strive to process and dispatch orders promptly, typically within 1 business day.
- Shipping costs and estimated delivery times are provided during checkout process.
3. Returns and Exchanges:
- We want you to be satisfied with your purchase. If you are not completely happy, please contact us within 2 days of receiving your order to initiate a return.
- Items must be unused, in their original packaging and accompanied by proof of purchase.
4. Refunds:
- Refunds will be issued to the original payment method within 7 business days after we receive the returned item.
- Shipping costs are non-refundable.
5. Product Availability and Pricing:
- Product availability and prices are subject to change without notice.
6. Privacy and Security:
- We take your privacy seriously and employ industry standard security measures to protect your personal information.
- Your data will not be shared with third parties without your consent.
7. Customer Communication:
- By placing an order, you agree to receive email updates related to your purchase, including order confirmations and tracking information.
- You may also opt-in to receive promotional emails, and you can unsubscribe at any time.
8. Feedback and Review:
- We value your feedback. Feel free to leave reviews on our website or contact our customer service team directly. We reserve the right to remove inappropriate or fraudulent reviews.
9. Terms of Service Updates:
- These policies are subject to change. Updates will be posted on the website and it is your responsibility to review them periodically.
Thank you for choosing Custom Claws Co. We appreciate your business and look forward to serving you.
